Terms of Service

Welcome to ZUIHANG shopping platform


Before your first purchase, please read and agree to the terms of use of this platform, and then fill in your basic information to complete the shopping process. Completing the aforementioned shopping process means that you have read, understood and agreed to accept all the contents and agreements of the terms of use of this platform. If you do not agree to all or part of the terms of use of this platform, please do not fill in the basic information and complete the subsequent shopping process.


You agree that the Company has the right to adjust the terms of use of this platform at any time in response to operational needs. The company will not notify you separately unless it has a significant impact on your completed shopping rights. The latest content of the terms of use of this platform will be published on the homepage of this platform or the link to the registration page. You can read it in detail every time you make a purchase to protect your rights. If you continue to use the platform services after modifications and changes, you will be deemed to have read, understood and agreed to accept the relevant modifications and changes. If you do not agree to the modification or change of the terms of use of this platform, please stop using the related services of this platform.


If you are under twenty years old, please be accompanied by your parents, mother or guardian, carefully read the terms of use of this platform and agree to the relevant shopping process. You and your legal representative or guardian agree that subsequent purchases on this platform are necessary for your daily life, and you guarantee that you have obtained the consent of your legal representative or guardian.


【Account password】

1. To ensure transaction security, this platform will use the email address or mobile phone number you filled in when applying as your account, and you will choose a set of passwords as your personal login ID. You can change your personal password if necessary. Please do not use the same password as on other platforms and change your personal password frequently to maintain the security of your account.

2. You agree to keep your account number and password properly and keep them confidential, including but not limited to: not disclosing your account number and password to third parties, not sharing your account number and password with others, and logging out of the platform in a timely manner. Unless it is proven to be illegal use by a third party, you must bear full responsibility for the use of the correct account and password you set to log in, and may not refuse transactions at will.

3. You declare and guarantee that the basic information you fill in is your correct and complete information, and you are not allowed to use other people's information. If you violate the previous guarantee, the Company has the right to suspend or terminate your account and refuse you to use the Company's services.

4. If your account is used fraudulently or misappropriated, you should notify the company immediately to avoid further losses. The company will assist in suspending account-related transactions and subsequent use, and after clarifying the account usage issues, reset the password according to your request to enable use.

 

[Protection of personal information]

The Company collects, processes and uses your personal data in order to provide the Company's related services and marketing every time you make a transaction or participate in an activity. For information about personal data, please see lativ's privacy policy.

You agree that the Company may send product information to your email address from time to time. If you want to subscribe, stop subscribing or modify related subscription settings, you can link to this platform (Homepage/Subscribe to Newsletter) to subscribe or cancel.
The Company will abide by laws and regulations regarding the protection of personal data and will not illegally use your personal data except in compliance with the terms of use of this platform, privacy policy or legal requirements. Under the following circumstances, our company may provide your personal information to relevant agencies, or claim that its rights have been infringed and prompt a third party to issue an official document from the judicial authority:

1. In accordance with laws and regulations or in accordance with legal procedures required by procuratorial organs, judicial organs or other competent authorities;

2. To protect the legitimate rights and interests of other customers or third parties in emergencies;

3. Maintain the normal operation of this platform;

4. Cash flow, logistics or other information necessary for third parties or cooperative vendors to provide the company's related services;

5. The user has any behavior that violates government laws or the terms of use of this platform.
This platform may contain links to other platforms due to advertising or other cooperative promotion activities. If you click on these links to another platform, that platform’s terms of use and privacy policy will not apply. You must judge by yourself whether the relevant terms of the platform are sufficient to protect your rights and interests, and then decide whether to use the platform services.


【Method of notification】

You agree that transactions between you and the Company regarding the use of the Platform or purchases shall be conducted via email. The company can notify you to express your intention via email, and you can also notify the company to express your intention through this platform.

  • Change or cancel an order

    Accidentally ordered the wrong item or changed your mind?

  • Returns and exchanges

    Decided to return an item or exchange it for another item?

  • Warranty Policy

    Is there something wrong with your product? Let's see how we can help!

  • Ordering and payment

    Don't know how to pay? Pay safely and shop with confidence

  • Order tracking and status

    Track your package or check the shipping status of your order.

  • Shipping

    Find out when the package you ordered will be delivered and when it will be delivered.