1. Information about collection of personal data

1.1 Personal data

Below, we will introduce to you the handling of personal data when using our website. Personal data refers to all data related to you personally, such as name, address, email address, and user behavior. In this way, we hope to inform you of our processing procedures while complying with our legal obligations, especially the obligations of the European Union General Data Protection Regulation (GDPR).

1.2 Data controller

Data Controller According to Art. 4 (7) GDPR is [please enter company name, address, email].

2. Processing of personal data when visiting our website

When using this website for the purpose of obtaining information, you can simply browse the website without registering or providing any other information to us. We will process the personal data transmitted from your browser to our server. Technically speaking, the following data is necessary for us to display our website to you and ensure its stability and security, so it must be processed by us. The legal basis is Art. GDPR 6 (1) f.

(1) IP address

(B) Date and time of request

(C) Request content (page visited)

(D) Amount of data transferred in each case

(E) Browser

3. More features and offers from our website

3.1 Overview of various offers

In addition to using our website purely for informational purposes, we also provide various services that may interest you (such as registering an account, purchasing goods), and we use other features to facilitate sales (such as payment method selection) as well as analyze or market our quotes, which will be detailed in sections 4 and 5 below. For this, you usually need to provide further personal data and/or we process this further data for the purpose of executing the corresponding services. The above data processing principles apply to all data processing purposes described here.

3.2 Use of external service providers

In some cases, we may use external service providers to process your data (such as payment service providers, transportation companies, for more information about these, please refer to sections 5 and 6 below). These service providers are carefully selected by us, bound by our instructions, and regularly monitored.

3.3 Further involvement of third parties

In addition, if we provide services such as participating in promotions, competitions, signing contracts, or similar services with our partners, we may transfer your personal data to third parties not mentioned in this privacy policy. Depending on the service, your data may also be collected by the partners themselves. When you provide data or when it is described in the corresponding offer, you will receive more detailed information.

3.4 Third parties outside the European Economic Area

If our service provider or partner is located outside the European Economic Area (EEA), we will inform you of the consequences of this situation in the offer description.

4. Processing of personal data when you contact us or register an account with us

When you contact us via email or contact form, the data you provide (your email address, name, and phone number, if applicable) will be stored by us for the purpose of answering your questions. When you register a customer account with us, we only collect information that you voluntarily share with us. This data may include, for example:

(A) Your first and last name (as appropriate) may also be your title or username

(B) Login data: your email address and a password of your own choosing

(C) Your contact information, such as your name, postal address, telephone number, fax number, email address

(D) Any further information you may share with us about yourself and your interests

5. Processing of personal data when you shop with us

5.1 Shopping information

If you order products from our online store, we will collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:

(A) Detailed information of purchased goods (name, price, model, etc.)

(B) Order number

(C) Shipping and billing addresses

(D) Delivery and payment status, such as "Completed" or "Sent"

(E) Purchase-related messages and communications (such as complaints and customer service messages)

(F) Return status, such as "in progress"

(G) Involved service provider information (such as the number of packages shipped)

5.2 Payment details

We offer you various payment methods, especially credit cards and PayPal. We collect the payment details you share to process the payment. We receive further payment details from external payment service providers and credit institutions that work with us to process payments and conduct credit checks. We only forward the information necessary for processing payments to our payment service providers.

Payment details include:

(A) Billing address

(B) Preferred Payment Method

(C) IBAN and BIC or account number and classification code

(D) Credit card details

Payment details also include other information directly related to payment processing and credit checks. For example, this applies to information used by external payment service providers for identification purposes, such as your PayPal ID when making a payment with PayPal.

5.3 Transmission of outstanding debt data to collection service providers

If the unpaid unpaid ticket is not settled after multiple reminders, we may transfer the data required by the entrusted collection service provider to the collection service provider for debt recovery. Alternatively, we can sell the debt to the collection service provider, who can then make a claim in their own name. The institutions responsible for debt collection services are as follows [Please fill in the information of the debt collection service provider you cooperate with, if not, please delete this paragraph].

Legal basis: The legal basis for the transfer of data within the framework of trust collection services is Article 6(1)(b) of the GDPR; The transfer of data within the framework of debt sales is based on Article 6(1)(f) of the GDPR.

6. Cookies

6.1 General information about cookies

We may use cookies, tags, web pixels, and similar technologies to automatically collect information about our services. Cookies or tags are codes that allow our technology partners to collect information that cannot directly identify your identity. If required by law, we will seek your consent before using cookies or other tracking technologies. The information in this section describes our use of cookies and your ability to control the use of cookies for advertising purposes. As described below, we will not use cookies or similar tracking technologies to process your personal data unless they are strictly necessary cookies or you choose to opt-in (i.e., agree) through the cookie banner or consent manager on our website. You can click the "Manage Cookies" link in the website footer at any time to withdraw your consent or update your preferences.

6.2 Cookies.

Cookie is a small network file that is transmitted by a website or its provider to the hard drive of your device through your web browser, allowing the system of the website or provider to recognize your browser and remember certain information.

In general, the purposes of using first-party and third-party cookies are as follows: to ensure the normal operation of our services; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our services; to measure how you interact with our marketing activities; to help us improve our services; and to remember your preferences for your convenience.

We use the following types of cookies on our services:

Absolutely necessary cookies. These cookies are essential as they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas of our services. Without these cookies, certain services may not be provided. These cookies do not collect information about you for marketing purposes. Such cookies are crucial for the normal operation of our services and cannot be disabled.

Functional Cookies. We use functional cookies to remember your choices so that we can customize our services and provide you with enhanced functionality and personalized content. For example, these cookies can be used to remember your name or preferences for our services. We do not use functional cookies for online marketing targeting. While you can disable these cookies, it may result in reduced functionality during your use of our services.

Performance or analytics cookies. These cookies collect passive information about how you use our services, including the web pages you visit and the links you click. We use the information collected by these cookies to improve and optimize our services. We do not use these cookies for online marketing targeting. You can disable these cookies as described below.

Advertising or targeted cookies. These cookies are used to make advertising information more relevant to you. Their functions include preventing the same ad from appearing repeatedly, ensuring that ads are displayed correctly to advertisers, and selecting ads based on your interests in certain cases. Our third-party advertising partners may use these cookies to build your interest profile and deliver relevant ads on other websites. You can disable these cookies as described below.

6.3 Your choices

You can manage browser cookies through browser settings. The "Help" function on most browsers will tell you how to prevent the browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies expire. If you block all cookies on your browser, neither we nor third parties will transmit cookies to your browser. However, if you do this, you may need to manually adjust some preferences each time you visit the site, and certain features and services may not be available.

6.4 Web Pixels.

In order to understand the execution status of our marketing activities or other objectives of our services, we sometimes use conversion pixels, which trigger a small line of code to tell us when you have clicked on a specific button or reached a specific page (such as a thank you page) once you have completed the process of subscribing to one of our services or filling out one of our forms). We also use web pixels to analyze the usage patterns of our services. Using pixels allows us to record specific devices, browsers, or applications that have accessed specific web pages.

6.5 Analysis.

We may use third-party service providers to monitor and analyze the usage of our services. Currently, we use Google Analytics. Google Analytics is a web analytics service used to track and report website traffic. For more information about Google's privacy practices, please visit the Google Privacy and Terms webpage: https://policies.google.com/privacy?hl=en . Google Analytics offers a browser opt-out plugin that allows visitors to prevent their data from being collected and used by Google Analytics, the URL is: https://tools.google.com/dlpage/gaoptout .

6.6 Behavioral Retargeting [If you are using Google Ads, Bing Ads, FB Ads, please keep this paragraph.]

After you visit our service, we will also use remarketing services to advertise to you on third-party websites. For this purpose, visitors are grouped based on certain actions on our service, such as visit duration. This allows us to understand your preferences and show you personalized ads, even when you are currently browsing another website in the Google Ad Network.

We use the following tools and services to achieve these purposes:

Google Ads remarketing services are provided by Google. You can choose to opt out by visiting the Google Ads settings page: https://www.google.com/settings/ads .

If Google Ads is intended to collect personal data, the data controller will be Google Ireland Ltd. (Address: Gordon House, Barrow Street, Dublin 4, Ireland).

Bing Ads is a service operated by Microsoft Ireland Operations Limited (address: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland). Please read Microsoft's Privacy Statement for more information on how Microsoft handles your information: https://privacy.microsoft.com/en-US/ . When you visit our website through advertisements on Bing Ads, a cookie will be set on your computer. In addition, our website also integrates a universal event tracking tag. This code, combined with the cookie, stores data about website usage, such as the duration of time spent on the website, the region visited, and the advertisement used to reach the website. Furthermore, Microsoft may track your usage patterns across multiple electronic devices through what is known as cross-device tracking. The collected information will be transmitted to Microsoft servers located in the United States. If Bing Ads is intended to collect personal data, our cookie banner on the service will provide you with the opportunity to consent to Bing Ads.

Facebook Ads. Through Facebook Business Tools, we may show you interest-based ads while you use Facebook. To modify your preferences or disable personalized ads delivered by Facebook, in addition to the "Your Choices" section below, you can also visit Facebook's "Ad Preferences". We do not share any personal information with Facebook. We may also show ads to audiences with similar characteristics to you. For this purpose, email address lists are irreversibly encrypted through hashing and uploaded or transmitted from our website. Facebook matches the hashed data with its own users to generate similar audiences and deletes the uploaded lists. We cannot obtain the identity of anyone in the "similar" audience unless they choose to click on one of our ads.

6.7 Other Tracking Technologies.

We may also use tracking technologies to collect "clickstream" data, such as the domain name of the service that provides you with internet access, your device type, the IP address used to connect your computer to the internet, your browser type and version, operating system and platform, average time spent on our website, pages viewed, content searched, access time, and other related statistical data, and assign a unique identifier to your device or other credentials for the same purpose of accessing the website.

The pages of our website may also use Java scripts, which are code snippets embedded in various parts of the website and applications to facilitate various operations, including speeding up the refresh rate of certain functions or monitoring the usage of various online components; Entity tags, which are an HTTP code mechanism that allows storing or "caching" partial content of the website in the browser to improve website performance; HTML5 local storage, which allows storing or "caching" website data in the browser for storing and retrieving data in HTML5 pages when revisiting the website.

6.8 Do Not Track.

Some Internet browsers (such as Internet Explorer, Firefox, and Safari) have the ability to transmit "Do Not Track" or "DNT" signals. Due to the lack of a universally accepted standard for "DNT" signals, our website currently does not process or respond to "DNT" signals.

6.9 Location Information.

You can adjust the settings of your device to (a) disable location services in the device settings; (b) refuse certain websites or mobile applications access to location information by changing relevant preferences and permissions in your mobile device or browser settings.

7. Transfer of data to third parties

7.1 Transfer only where permitted by law

We only forward your data in Germany or Europe if permitted by law. We work closely with certain service providers, such as in the customer service field (e.g. hotline service providers), technical service providers (e.g. operating computer centers), or logistics companies (e.g. postal companies, such as [please enter the name of the logistics company] that works with you). These service providers can usually only process your data on our behalf under special conditions. When we use them to process orders, service providers only have the right to access your data within the scope and time required to provide the relevant services. If you shop with one of our partners, we will forward specific shopping data about you to that partner (e.g. your name and delivery address) so that the partner can send you the ordered goods.

7.2 Group Company [If the merchant is not a group company, this paragraph may be deleted]

Many systems and technologies are shared within the [Please enter group name] group. Therefore, the companies that need access to your data in the [Please fill in group name] group to fulfill our contractual and legal obligations, or to fulfill their respective functions in the [Please fill in group name] group, will be granted this access.

7.3 Technical service provider

We cooperate with technical service providers in order to provide our services. These service providers include, for example, [SHOPLINE, please fill in the name of the cooperating technical service provider, if not, please delete this paragraph]. If they process your data outside the European Union, this may mean that your data will be transferred to countries with data protection standards lower than those of the European Union. In such cases, we will ensure that the relevant service providers guarantee an equivalent level of data protection through contracts or other means.

7.4 Payment service providers and credit institutions

We offer different payment methods, such as prepayment, credit card payment, PayPal payment, and invoice payment. For this purpose, payment data can be transmitted to the payment service providers we cooperate with. You can find more detailed information about how payment service providers process personal data in the privacy policy of the payment service provider.

(A) [Please fill in the cooperative payment service provider and attach its privacy policy link]

The service provider we use for credit checks is [Please fill in the name of the cooperating credit reporting agency, if not, delete this paragraph]. Its privacy policy can be found here [Link to the privacy policy of the credit reporting agency, if not available, this paragraph will be deleted].

7.5 Shipping Company

(A) We cooperate with external transportation companies (such as [please enter the cooperating logistics service provider and provide a link to their privacy policy]) to deliver orders. These transportation companies receive the following data to fulfill the relevant orders:

(2) Your name

(C) Your shipping address

(D) Your postal code, if applicable (if you wish your order to be delivered to a DHL packing station)]

(E) Your email address, if applicable (if the shipping company wishes to notify you of provisional delivery dates by email)

7.6 Authorities and other third parties

If we are obligated to comply with official or court decisions, or for the purpose of prosecution, we will forward your data to law enforcement agencies or other third parties when necessary.

8. Data retention and deletion

We will store your personal data for the time required for the purposes specified in this privacy statement, especially for the fulfillment of our contracts and legal obligations. If and as long as the law allows us to store your personal data for specific purposes (including defense against legal claims), we may also store your personal data for other purposes.

If you close your customer account, we will delete all data we have stored about you. If it is not possible or necessary to completely delete your data due to legal reasons, the relevant data will be blocked from further processing. If data is blocked, technical and organizational measures will be taken to ensure that only a few employees have access to the relevant data, as required and only for specific purposes (e.g., during a tax audit). For example, in the following cases:

(A) Your order and payment details, as well as any other possible details, are usually subject to various legal obligations, such as the Handelsgesetzbuch (HGB - Commercial Code) and Abgabenordnung (AO - Tax Code). The law requires us to retain this data for tax audits and financial audits for up to ten years. Only then can we ultimately delete the relevant data.

(B) Even if your data is not subject to any legal retention obligations, we may not immediately delete it but instead perform preliminary blocking, as permitted by law. This is particularly applicable in cases where we may need the relevant data for further contract processing, litigation, or legal defense (e.g., in the event of a complaint). The decisive criterion for the duration of the blocking is the statutory limitation period. After the relevant limitation period has expired, the relevant data will ultimately be deleted.

If the data is anonymous or pseudonymous, and deleting it would exclude or seriously impede its use for scientific research or statistical purposes, deletion may be waived where permitted by law.

9. How is my personal data protected?

We use technical and organizational measures to protect our systems. For your orders and customer logins, we use SSL encryption (Secure Socket Layer) to securely transmit your personal data.

10. Your rights

10.1 Your rights against us as data controller

As a data controller, you have the following rights with respect to personal data relating to you:

(A) Right to Information,

(B) RIGHT TO CORRECTION OR DELETION,

(C) the right to restrict processing,

(D) the right to object to processing,

(E) Right to Data Portability.

(F) Right to withdraw consent (if consent is the basis for data processing).

10.2 Information requests

To ensure that your data is not disclosed to third parties during the request for information, please include sufficient proof of identity with your request.

10.3 Withdrawal of consent.

If you agree to process your data, you can withdraw that consent at any time. Such withdrawal will affect the permissibility of processing your personal data after you have expressed it to us. The permissibility of processing your data is not affected until you withdraw it.

10.4 Objection to processing based on balancing of interests

(A) If we process your personal data based on a balance of interests, you have the right to object to such processing. This applies particularly if the processing is not necessary for the performance of a contract with you. We have provided explanations for each scenario in the following functional descriptions. When you raise such an objection, we ask you to explain the reasons why we should not process your personal data in the current manner. If you raise an objection, we will review the situation and either stop or adjust the data processing, or provide you with convincing legitimate reasons for continuing the processing.

(B) Of course, you can always object to the processing of your personal data for advertising and data analysis purposes. The best way to raise an objection to advertising is to contact us using the contact information provided above.

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. The authority of the supervisory authority depends on the location of the data controller. However, you can contact any data protection authority in any EU member state, especially the data protection authority in your place of residence, which will forward your complaint to the supervisory authority.

11. Changes to this Privacy Policy

Further improvements to our website or changes required by law or regulation may necessitate changes to this Privacy Statement. Therefore, we encourage you to periodically review this Privacy Statement.

12. Data Protection Officer

You can contact our Data Protection Officer through [please fill in the data protection email] or our mailing address [please enter the company name, address, email], and add "Data Protection Officer".